Holiday type:
Not specified
We were very pleased with the choice of hotel, until one night we returned to the hotel, earlier than normal (aprox 3am);. We were outraged and upset to find the hotel security guard in one of our rooms. He was crouched down when we entered the room and he had plastic bags on his hands. He was not actually permitted to be in our room and could give no explanation as to why he was in there. Nothing was actually taken from the rooms but a few of our belongings were moved around. We had a safety deposit box, so if we didn?t, this may not have been the case. Luckily this night 3 of us had gone back, unlike 2 nights before when one of us had returned to the room. It was a scary experience and we were very disappointed with the response we got when we actually informed the ?hotel manager? who we later on found out was actually just the night porter. The day after we made sure we had a meeting with the actual manager and told him all about what had happened. He didn?t really say much and talked a lot about the noise that is made in the hotel, which is obviously going to be an issue as the hotel is situated next door to the biggest nightclub in Magaluf. Eventually he understood where we were coming from and for a group of girls all aged 18 it was a frightening thing to happen when you are on holiday. I think what made it worse was this was the security guard, someone who is supposed to make sure everyone is safe, and to find him in our hotel room we were disgusted and shaken. The problem did get resolved and the security guard did not return. Even though the security guard was removed from the hotel we were not offered anything to compensate for what happened.
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